Most orders arrive next working day exactly as expected. Occasionally a courier runs late or a box takes a knock in transit. Here is what to do in either case.
If your parcel is running late, the tracking link in your dispatch email is the best first stop — it will usually show where the parcel is and any updated delivery estimate. Couriers do have the odd delayed day, and tracking is the quickest way to see what is happening.
If an item arrives damaged, contact us within 48 hours of delivery with a photo. Because every batch is held against its reference, we can see exactly what shipped and arrange a like-for-like replacement on the next dispatch.
Either way, the fastest route is simply to email us at Hello@purgepeptides.com. We reply Monday to Friday, usually the same working day, and we would always rather hear about a problem quickly than have you sit on it.