Same-day dispatch sounds simple, but it only works if every step behind it is boring and repeatable. Here is what actually happens once you place an order.
The moment you order, a confirmation email goes out. Behind the scenes the material is picked from cold storage and packed into an insulated box with a plain outer. If the order landed before 15:00 on a working day, it is handed to a tracked UK courier that same afternoon and is on its way to you on a next-working-day service.
Miss the 15:00 cut-off, or order at the weekend, and it simply goes out on the next working day instead — nothing is left sitting at room temperature waiting to be picked. The countdown on the site shows exactly how long is left before the day's cut-off so there is no guesswork.
We ship within the United Kingdom only, signature required on delivery. Keeping the whole thing to one country and one clear cut-off is what lets us promise same-day dispatch and actually keep to it.